Returns

Our return policy lasts for 14 days. If you need to make a return, send us an email at monsterahomesltd@gmail.com

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

You will be responsible for paying for your own shipping costs for returning your item. If your return is accepted, we’ll send you how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Unfortunately, we cannot accept returns on sale items.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any return questions via monsterahomesltd@gmail.com.

Exchanges

If you need to make an exchange, send us an email at monsterahomesltd@gmail.com.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges are allowed.
If more than 15 business days have passed since we’ve approved your return, please contact us at monsterahomesltd@gmail.com